Frequently Asked Questions
How do I register?admin
To register, please click on the sign-up link on our website. After your registration is complete, you are entitled to receive regular updates and can avail all of the services offered at www.shoppinova.com
Do I have to disclose my e-mail id and phone number for registration?admin
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.
Are there any charges for registration?admin
There are no charges for registration on www.shoppinova.com
Will my registration expire?admin
No, a secure registration never expires.
How do I get a new password?admin
Click on the ‘Forgot Password’ option available on the Sign in/Register page and a link to reset your password will be sent to you via email to your registered email id.
Can I edit my personal information?admin
How do I place a cancellation request on Shoppinova?admin
If you wish to cancel your order before dispatch, kindly drop us an email, your order cancellation request will be fulfilled in the next 24 hours of time. (If not dispatched)
I paid cash on delivery, how would I get the refund?admin
If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:
- Bank Name
- Account Holder Name
- Bank Account Number
- Branch Address
- IFSC Code
How long will it take me to receive the refund for my return?admin
We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where the payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on Shoppinova.com or can be in the form of an NEFT transfer to your bank account.
If I receive a wrong product, can I get it replaced?admin
We take the utmost care to ensure customer satisfaction. Unfortunately, if you receive the wrong product please raise a replacement request within 15 days of product delivered.
Why was my order cancelled by Shoppinova?admin
We regret the inconvenience caused due to order cancellation. Your order may have been canceled due to any of the following reasons:
- If a product is out of stock or is discontinued
- Inaccuracies or errors in pricing information
Can I modify my delivery address?admin
House no., building no, street number & pin code can be modified. These changes are possible only if an order is at the “Pending” stage.
Can I open and check the contents of my package before accepting delivery?admin
Currently, this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by contacting us.
What is Shoppinova 15-day Return Policy?admin
Shoppinova gives you the option to replace and/or return the products bought on Shoppinova.com within 15 days of the receipt of the order.You can return/replace the product if you are not satisfied:
- With the quality of the product
- With the fitting of the product
- Or if you receive a defective product
Is it possible to get an NEFT refund if I paid through Credit/Debit card or Net-banking?admin
NEFT refunds are made only for cash on delivery orders. If you paid through a credit/debit card or net banking account, the refund will be processed in the same mode of payment.
What are the modes of payment for purchasing on Shoppinova?admin
We accept the following modes of payment:
- Debit/Credit cards
- Cash on delivery (COD)
What is COD? Are there any additional charges for Cash On Delivery orders?admin
COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. Shoppinova offers you the option of paying for the purchase at your doorstep. Just place your order and make a cash payment to our COD partner upon the delivery of your item. Not all deals/products have a COD option. Please check the deal page before buying it. Shoppinova does not offer COD at all locations. Please enter your pin-code to check the availability of the COD option at your location.
Are there any hidden costs (sales tax, octroi etc.) on items sold by Shoppinova?admin
No, there are no extra charges other than those mentioned on the product page. Your total bill amount will be displayed at the time of payment before you complete placing an order. You can pay through credit/debit card, net banking, E-voucher or cash on delivery. In case you opt for cash on delivery, you have to pay only the amount mentioned on the invoice.
My transaction failed but the money was deducted from my account. What should I do?admin
We regret the inconvenience caused. Please visit our Contact Us page available on the website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.
Do I have to register to shop at Shoppinova?admin
We need you to create an account with us for your convenience. This would help you to store your information with us and you do not have to enter your details every time you shop with us.
What should I do if I have trouble with logging in?admin
Follow these instructions if you face an issue logging in:
- Check your login details. Your username is the e-mail address you used for registration.
- Ensure that your web browser accepts cookies.
- If you have forgotten your password, reset your password using the ‘Forgot your Password’ link on the sign-in page.
- In case the system is undergoing maintenance, please try logging in again after 30 minutes.
What are the benefits of creating an account on Shoppinova?admin
- Get exclusive offers & pre-launch information.
- Apply discount coupons & cashback
- Faster Checkout
- View & Track past orders
- Utilize Wish list to manage your desired purchases
- Get updates & best style recommendations
Why am I being charged GST?admin
GST is borne by the customer and is included in prices of products sold on MRP, but is charged additionally for products sold on discount.
What kind of products can I buy online?admin
Shoppinova offers contemporary boho-chic fashion across all womenswear categories. This includes apparel, jewelry, bags, and other accessories.
What if I am not available when you deliver the merchandise?admin
Courier companies usually call the customer to check their availability. In case the delivery fails, the order can be re-dispatched after taking appropriate instructions from the customer.
How can I track my order?admin
You will receive an email with courier details once your order is dispatched from our facility. You can track your order on the “Track your order” page at www.shoppinova.com or you can also check the status using the same details on the respective courier partner’s website.
What is the stipulated delivery time for an order?admin
We deliver within 3-5 business days
What happens if the merchandise ordered is out of stock?admin
If the product you ordered is out of stock, you will be informed immediately and we will refund the full amount in your account.
What happens if my credit/ debit card has been compromised while making a payment online?admin
We do not store/ retain your credit card information. If you suspect any such activity, please get in touch with your bank immediately.
Is there a limit to the quantity that I can order?admin
No, there’s no limit.