What is the stipulated delivery time for an order?admin
We deliver within 3-5 business days
How can I track my order?admin
You will receive an email with courier details once your order is dispatched from our facility. You can track your order on the “Track your order” page at www.shoppinova.com or you can also check the status using the same details on the respective courier partner’s website.
What if I am not available when you deliver the merchandise?admin
Courier companies usually call the customer to check their availability. In case the delivery fails, the order can be re-dispatched after taking appropriate instructions from the customer.
What is COD? Are there any additional charges for Cash On Delivery orders?admin
COD refers to Cash On Delivery. It doesn’t matter if you don’t have a Credit/Debit card or online shopping is not your forte. Shoppinova offers you the option of paying for the purchase at your doorstep. Just place your order and make a cash payment to our COD partner upon the delivery of your item. Not all deals/products have a COD option. Please check the deal page before buying it. Shoppinova does not offer COD at all locations. Please enter your pin-code to check the availability of the COD option at your location.
Can I open and check the contents of my package before accepting delivery?admin
Currently, this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by contacting us.
Can I modify my delivery address?admin
House no., building no, street number & pin code can be modified. These changes are possible only if an order is at the “Pending” stage.