FAQs

Frequently Asked Questions


If you wish to cancel your order before dispatch, kindly drop us an email, your order cancellation request will be fulfilled in the next 24 hours of time. (If not dispatched)
If you want to return/replace a product on Shoppinova, please follow these steps: Drop us an email at support@shoppinova.com
To register, please click on the sign-up link on our website. After your registration is complete, you are entitled to receive regular updates and can avail all of the services offered at www.shoppinova.com
We take anywhere between 5-7 working days to complete your refund request. For all pre-paid orders, the refund amount will be credited to the same account from where the payment was made. For all Cash on Delivery orders, refunds can either be made in the form of E-vouchers that can be used for your future purchase on Shoppinova.com or can be in the form of an NEFT transfer to your bank account.
If you chose to pay Cash on Delivery, the refund will be credited either in the form of E-vouchers and/or an NEFT transfer to your bank account. For an NEFT transfer we would require the following details:
  • Bank Name
  • Account Holder Name
  • Bank Account Number
  • Branch Address
  • IFSC Code
We take the utmost care to ensure customer satisfaction. Unfortunately, if you receive the wrong product please raise a replacement request within 15 days of product delivered.
NEFT refunds are made only for cash on delivery orders. If you paid through a credit/debit card or net banking account, the refund will be processed in the same mode of payment.
Absolutely. Please see our Privacy Policy to know more.
No, there’s no limit.
We regret the inconvenience caused. Please visit our Contact Us page available on the website with your transaction details and we will look into it immediately. If your money has not reached us, it will surely be refunded back to your account.