Frequently Asked Questions

There are no charges for registration on www.shoppinova.com
No, there are no extra charges other than those mentioned on the product page. Your total bill amount will be displayed at the time of payment before you complete placing an order. You can pay through credit/debit card, net banking, E-voucher or cash on delivery. In case you opt for cash on delivery, you have to pay only the amount mentioned on the invoice.
House no., building no, street number & pin code can be modified. These changes are possible only if an order is at the “Pending” stage.
Currently, this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle by contacting us.
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.
We need you to create an account with us for your convenience. This would help you to store your information with us and you do not have to enter your details every time you shop with us.
You will receive an email with courier details once your order is dispatched from our facility. You can track your order on the “Track your order” page at www.shoppinova.com or you can also check the status using the same details on the respective courier partner’s website.
Click on the ‘Forgot Password’ option available on the Sign in/Register page and a link to reset your password will be sent to you via email to your registered email id.
If you wish to cancel your order before dispatch, kindly drop us an email, your order cancellation request will be fulfilled in the next 24 hours of time. (If not dispatched)